返金ポリシー

Return & Refund Policy

We want you to be happy with your order. Since our products ship directly from our fulfillment partner, here's how returns and refunds work:

Damaged, defective, or wrong item
If your item arrives damaged, defective, or isn't what you ordered, contact us at 27weeris@gmail.com within 30 days of receiving your order. Please include a photo of the item and your order number — this helps us resolve it quickly. Once verified, we'll send you a full refund or a free replacement, whichever you prefer. You will not need to return the item.

Change of mind
If you'd like to return an item you no longer want, contact us at 27weeris@gmail.com within 30 days of receiving your order. Please note that change-of-mind returns are handled on a case-by-case basis, and in some cases we may not be able to accept a physical return due to shipping logistics — if so, we'll work with you on a partial refund or store credit instead. We'll always let you know your options before you decide.

How to start a request
Email us at 27weeris@gmail.com with your order number and a brief description of the issue (plus photos if the item is damaged or defective). We typically respond within 1-2 business days.

Shipping times
Please allow 5-8 business days for your order to arrive. Delivery times may vary slightly depending on your location.

Refunds
Once your refund is approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.

Non-returnable items
We cannot accept returns on sale items or gift cards.